Privacy Policy
Last Updated: October 1, 2024
Effective Date: October 1, 2024
1. Scope: This is the privacy policy of VMOS Cloud (“VMOS Cloud platform”). This policy applies to all VMOS Cloud software applications, websites, and related services.
2. This privacy policy complies with the laws of the People’s Republic of China and follows the Personal Information Protection Law of the People’s Republic of China.
3. Collection of Personal Information
Generally, we cannot identify users of our software applications and services, meaning users remain anonymous to us. However, certain categories of data may be collected while using our applications and services, some of which may be considered "personal information" under the law. When we collect personal information, we act as the “data controller” as defined by applicable law. The specific categories of data collected, purposes for collection, and user opt-out options depend on the application or service you use, as described below.
When we make changes to this privacy policy, we will include the latest update date in this policy.
How VMOS Cloud Collects Information
VMOS Cloud may receive and collect your information through the following methods, with the data stored within China.
1. Account Registration:
When registering a VMOS Cloud account, we collect your registration information (including your name, registered phone number, and registered email) to record you as the owner of VMOS Cloud products. If you refuse to provide this registration information, we cannot provide you with the VMOS Cloud account registration service.
2. Product Usage:
When you access our website or log in to the VMOS Cloud client, sufficient information is required to complete your operation, and our servers will automatically collect and aggregate information about your visit. Collected information may include VMOS Cloud account details, access IP address, operating system, browser type, etc.
3. Customer Support:
You may contact us via communication channels such as phone or email for technical support or product information, which may involve providing personal or account information.
4. Use of Personal Information
Purposes of Information Collection by VMOS Cloud
We use this information for legitimate business purposes, including but not limited to:
(1) Providing users with cloud phone products and services.
(2) Processing payments.
(3) Notifying users about upgrades, service alerts, promotions, or other information users may find interesting.
(4) Responding to user inquiries and continuously improving our website, products, and services based on user feedback.
(5) IP geolocation and fraud prevention.
(6) Verifying user account ownership and accurately tracking user accounts to assist technicians in analyzing and resolving user issues.
(7) We prioritize user data protection and privacy. We will not disclose any information to third parties or sell user data without user consent, except in response to requests from law enforcement or government agencies, during personal information security audits, or to protect users from fraud and significant harm.
(8) Understanding how users interact with our applications and services.
(9) Improving, modifying, customizing, or otherwise optimizing our applications and services.
(10) Preventing security breaches and misuse.
In summary, this information helps us improve our products and services. We do not have practical means to use this information to identify you personally. This usage data may be stored for three years (starting from the collection date).
5. Disclosure of Personal Information:
We prioritize user data protection and privacy. We will not disclose any information to third parties or sell user data without user consent, except in response to requests from law enforcement or government agencies, during personal information security audits, or to protect users from fraud and significant harm.
However, in cases of requests from law enforcement or government agencies, personal information security audits, or to protect users from fraud or significant harm, we may disclose data without seeking your consent.
6. User Control over Personal Information
You can view your account name, registered email, and other information through the personal settings interface. You can also modify your registered email, nickname, and password in this interface. To protect personal information, we do not provide users access to view, modify, or delete data such as login IP, operating system, or browser type.
7. Use of Cookies
We use cookies on our website for session management and to retain your settings or preferences. We may also use third-party cookies to collect visitor statistics and measure the effectiveness of our marketing activities. If you wish to refuse third-party cookies, please configure your browser settings accordingly.
8. Children's Privacy
We cannot guarantee that children will not access our website or use our applications without parental consent or notification. Therefore, as stipulated in our End-User License Agreement, we require children to involve their parents during the download process and encourage parents to read this privacy policy before allowing children to use our applications and services.
9. International Transfers
If you are located in the European Economic Area (EEA), the personal information we collect about you may be transferred to recipients located outside the EEA or remotely accessed in countries that may not be recognized by the European Commission as providing adequate protection for personal information. We comply with applicable laws to ensure adequate protection of your personal data. To the extent required by law, our business partners will obtain your valid consent to transfer your personal information to recipients located outside the EEA, including VMOS Cloud affiliates and any other recipients described in this privacy policy. You have the right to withdraw your consent at any time.
10. Personal Information Security
The security of user information is our top priority, and we take strict measures to prevent unauthorized access, use, disclosure, or destruction of data. We have implemented physical, technical, and administrative security measures in line with applicable laws and industry standards. For example, we use firewalls, encryption, and other automated software designed to prevent fraud and identity theft. Our data is stored only in centers providing a high level of security for user information. Physical access is strictly controlled by our employees using video surveillance and other electronic means at perimeters and building entry points.
We also protect user privacy by minimizing sensitive data stored on servers. We seek appropriate contractual protections from our partners to ensure their handling of user data meets the required standards.
11. Transparent Oversight
You can view our personal information risk assessment reports and related security audit reports through the methods described below.
12. Change Notifications
When significant changes to privacy practices occur, we will promptly update this privacy policy and display a pop-up window when you log in to your account to obtain your consent.
Situations constituting significant changes to privacy practices include but are not limited to:
1. Major changes to the service model provided to data subjects, such as changes in the purpose of processing personal information, types of personal information processed, or methods of use.
2. Significant changes to the personal information controller, such as changes due to business adjustments, bankruptcy, mergers, etc.
3. Changes to the primary recipients of disclosed personal information.
4. Changes to the retention period or destruction timeline of personal information.
5. Significant changes to how data subjects access and control their personal information.
6. Changes to the department responsible for personal information security, contact information, or complaint channels.
7. When personal information risk assessment reports indicate high risk.
13. Contact Information
We value privacy and consider user trust of great importance. If you have any questions about this statement or any privacy issues in our applications or services, please contact us at start@vmoscloud.com.
